Outlet Program Manager

The Outlet Program supports and empowers lesbian, gay, bisexual, transgender, queer and questioning (LGBTQIA+) youth ages 6-25 living on the San Francisco Peninsula. Through social peer groups, counseling, mentorship, community training, and advocacy, Outlet has been a critical resource for LGBTQIA+ teens since 1997.

The Program Manager is responsible for the overall management and direction of the Outlet program within Adolescent Counseling Services (ACS). The Outlet program’s goal is to provide necessary services and support to LGBTQIA+ children, youth, young adults and their families. The Program Manager’s main responsibilities include program management and implementation, outreach, staff and volunteer management, and representing the program on various coalitions, community work groups, and in the community at large. If the applicant is a licensed mental health professional,  they are also responsible for overseeing the clinical aspects, as well as social, consultation, and educational aspects of the program. The Program Manager works closely with the Clinical Manager and Clinical Supervisor to lead and maintain the ongoing sustainability of the program.

DUTIES & RESPONSIBILITIES:

1. Program Management & Implementation:

• Ensure programming is aligned with mission of ACS
• Collaborate with Clinical Manager to supervise development of all program content in coordination with ACS goals and strategic priorities
• Meet regularly with Clinical Manager to report on program activities
• Attend Management team meetings to report on clinical program activities
• Establish program outcomes and goals with Clinical Manager and Outlet team members that comply with MOUs/RFPs
• Ensure successful implementation of all programming including: delivering professional trainings and workshops, supporting staff in facilitation of youth groups, developing and implementing youth events, and providing consultations and resources to service providers and community members
• Oversee measurement, tracking, and reporting of all program objectives by the oversight and reporting of clinical program outcomes to Clinical Manager 
• Maintain upkeep and overall appearance of program offices 
• Research and implement current best practices related to supporting LGBTQIA+ youth, and disseminate program standards to staff and community partners
• Oversee volunteer management in conjunction with Outlet team members 
• Manage team member purchases and track program budget with Clinical Manager
• Interview, hire, train, and evaluate program personnel and clinical interns, including participation in the BAPIC (PhD/PsyD Trainees) and Masters Level Internship process
• Coordinate and implement orientation and training for all new program employees 
• Maintain working knowledge of the mental health needs of LGBTQIA+ youth in the Bay Area 
• Provide Clinical Didactic trainings to all ACS staff/interns on issues related to work with LGBTQIA+ clients 

2. Community Partnership Building:

• Build and maintain strategic community partnerships and collaborations with local agencies, school districts, and other key community stakeholders 
• Represent and promote Outlet and ACS on coalitions, community workgroups, and in the general community 
• Ensure program metrics are achieved and reported in a timely manner to community partners who have an active MOU/contract with Outlet for service delivery

3. Fund Development & Communication:

• In partnership with the Executive Manager and the Marketing team, oversee external communication including flyers, newsletters, social media, and agency website in conjunction with Outlet staff
• Oversee and plan annual fundraising and facilitate management of public relations and marketing efforts to youth, volunteers, donors, and community at large 
• Serve as an ambassador of the program at agency fundraising and donor appreciation events

QUALIFICATIONS:

Required:

• 1-2+ years demonstrated experience with program development and evaluation
• Experience with supervising staff, interns/trainees and volunteers
• Experience with developing and managing budgets
• Deep understanding and knowledge of LGBTQIA+ teen issues, culture, and experiences
• Experience working with and advocating for LGBTQIA+ youth on an organizational or programmatic level
• Ability to work with diverse people including adult volunteers, youth, and community members
• Articulate and effective public speaker
• Ability to think creatively and assist in new, innovative program development or expansion in response to the needs of LGBTQIA+ youth in the Bay Area
• Excellent verbal, written, and interpersonal skills
• Advanced computer skills/proficiencies in: email, the internet, Microsoft Office (including Word, Excel, PowerPoint), Google Suite, Box and electronic health record (EHR)/database experience
• Ability to create and maintain positive, productive working relationships
• Ability to work independently and as a member of a team, manage multiple projects simultaneously, track details and the big picture, work proactively under pressure, and handle/maintain confidential records and issues appropriately
• Developed understanding and intersectional approach to cultural, social, socioeconomic, ethnic, gender, and sexuality issues
• Ability and willingness to support expansion of programming into underserved communities.
• Passion for the mission and values of Adolescent Counseling Services & LGBTQIA+ identities. 
• A Criminal background check is required for hire

Highly Preferred:

• Licensed or license eligible Psychologist, LMFT or LCSW 
• Bilingual/Bicultural Spanish speaker or area threshold language proficiency

SALARY & BENEFITS:

Competitive starting salary depending on experience and licensure status.  Generous benefits package including but not limited to: health, vision/dental, life; two weeks off paid vacation during December/January, one week paid off during the 4th of July holiday, PTO and Sick time accrual, ability to work remotely as appropriate.

HOW TO APPLY:

Submit your cover letter and resume to Clinical Admin., Tianna Wehby at Tianna@acs-teens.org 

**ACS is proud to be Equal Opportunity/Affirmative Action Employer. People of color, women, trans* and gender variant people, and individuals of diverse backgrounds encouraged to apply.

APPLY HERE!